Last updated: January 1, 2026
Return Eligibility
We accept returns within 30 days of delivery for items that are unused, in original packaging, and in the same condition as received. Personal care products that have been opened or used are not eligible for return for hygiene reasons.
How to Initiate a Return
To initiate a return, please contact us at info@zazaprimo.com with your order number and reason for return. We will provide return shipping instructions.
Refund Processing
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5–10 business days to your original payment method.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.
Non-Returnable Items
- Opened or used personal care products
- Items not in original packaging
- Items purchased during clearance sales
- Gift cards
Exchange Policy
We only replace items if they are defective or damaged. If you need to exchange a defective item, contact us at info@zazaprimo.com.